Aftersales Service

03444 995599

Battery can't be charged

Your product has been fitted with a lithium ion battery which is replaceable, simply turn the product over and press the battery release catch. The battery will then slide out as shown. A replacement pack can be purchased from the spares section of our website. If the battery will not hold charge it may be due to long storage periods or usage possibly of one year or more.

Important: If the appliance is being disposed of the batteries should be removed before disposal. Before removing the battery it should be completely discharged by running the cleaner until it is flat. Used batteries should be taken to a recycling station for safe disposal. Never remove the battery with the charger plugged in.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

This solution applies to the following models: