Aftersales Service

03444 995599

Empty the dirt container and clean the filters (1)

To get the best suction power and prevent your cleaner overheating and cutting out we recommend that you keep your filters and dust box clean. Remove the dust box from the cleaner by pressing the release catch next to the handle. Place it over your dust  bin or a bin bag and open the dust release flap.

opening the dust box

 Inside the top of the dust box you will find a pre- motor hepa filter. Twist the lid anticlockwise to line the arrow up with the open padlock and lift the lid off

Lift the filter off and dust out or wash in warm water to get it really clean. The cyclone unit inside the dust box can be removed by pulling it out with the lifting hook and can be washed out under some warm water.


twist off the lid lift out filter

lift out the filter and foam pad - wash in warm water and allow to thoroughly dry

pull out cyclonic unit

pull the cyclonic unit up and wash in a bucket of warm water make sure it's dry before you pop it back in

You will find the exhaust filter situated on the cleaner underneath where the dust box sits, twist the cover anti clockwise and lift the hepa filter out. Dust it off or wash under warm water. Any filters or parts of the dust box that are washed must be left for 24 hours to dry thoroughly. Filters will require regular replacement. Should you require replacement filters you can purchase them via the spares section of this website

exhaust filter cover exhaust filter

the exhaust filter can be seen sitting inside the cleaner

lift out

lifting the exhaust filter out for cleaning

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

This solution applies to the following models: