Aftersales Service

03444 995599

Check that it is not clogged with debris

Turn the cleaner over and inspect the brushes, they can be removed for cleaning - any threads or hair that may be tangled around it will stop it turning as will any solid items jammed down there.

Use a flat blade screwdriver to twist the locking device to the 'open padlock' symbol. Remove the locking bar:


Now lift the brush bar out and clean it. We recommend that the brush roll is replaced once per year and you can purchase these from the spares section of the website

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

This solution applies to the following models: