Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Purepower / Greenray / Silent energy

Model No. AC73SE20001

Product code 39001364

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Fit a new bag and clean the filters

Watch our video guide (2)

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Pet tool or turbo nozzle not working

The tool may require cleaning

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

General tips for your vacuum cleaner

Some floorcare do's and dont's

Look after the flex or mains cord

Check the wire and plug

Maintenance and general care

Watch our video guide (2)

Replace the bag

Change the bag when it is 2/3 full

Vacuum cleaner Hepa filters

Regularly clean the filters

Features / Benefits

AAA Rated

Pets

All Floors

Ultra Quiet

Above Floor Cleaning

Variable Power

LCD Display

Technical Specification

Energy Rating	A
Performance (Hard Floors)	A
Performance (Carpet)	D
Emissions Rating	A
Dust Collection	Bagged
Motor Power	700 W
Noise level	62 dB
KWh/annum	27 KWh
Colour	White
Cord Length	6 m
Hose Length	1.5 m
Bag / Bin Capacity	4.5 ltr
Product Dimensions	26x31x46 cm
Weight in use	5.8 kg

Tools

Attachments	Dusting Brush
Nozzles	Carpet & Hard Floor Nozzle
Tubes	Telescopic Extension Tube

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using