Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Sparkle window cleaner

Model No. JWCNNO1

Product code 39800023

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Troubleshooting Guides Maintenance Advice

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Cleaning nozzle missing

Check the specification of your product

How do I use the sparkle mop

Fit the mop onto the detergent bottle

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Noisy

Check the filters are clean

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Won't charge up

Check the charger unit is firmly plugged in

Switch the cleaner off when charging

General tips for your vacuum cleaner

Some floorcare do's and dont's

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using