Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

Back to Vacuum Cleaner models

Purepower / Greenray / Silent energy Range

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Genuine Hoover Spares & Accessories

Troubleshooting Guides Maintenance Advice

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Fit a new bag and clean the filters

Watch our video guide (2)

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

General tips for your vacuum cleaner

Some floorcare do's and dont's

Look after the flex or mains cord

Check the wire and plug

Maintenance and general care

Watch our video guide (2)

Replace the bag

Change the bag when it is 2/3 full

Vacuum cleaner Hepa filters

Regularly clean the filters

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using