Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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A2

Model No. SY71NM02

Product code 39400171

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Handle won't fit

Screw the handle together as shown

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Replace the bag and clean the filter

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Pet tool or turbo nozzle not working

The tool may require cleaning

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your pet or mini turbo nozzle

Maintanence and general care

Look after the flex or mains cord

Check the wire and plug

Maintenance and general care

Replace the bag and clean the filter

Vacuum cleaner Hepa filters

Regularly clean the filters

Technical Specification

Dust Collection	Bagless
Colour	White
KWh/annum	27 KWh
Noise level	80 dB
Motor Power	750 W
Cord Length	8 m
Hose Length	2 m
Bag / Bin Capacity	1.2 ltr
Product Dimensions	126x14x20 cm
Energy Rating	A
Performance (Hard Floors)	A
Performance (Carpet)	D
Emissions Rating	C
Dust Separation Method	Multi Cyclonic
Weight in use	4.5 kg

Features / Benefits

Pets

Above Floor Cleaning

Twist & Steer Technology

All Floors

Stretch Hose

Low Profile Cleaning

AA Rated

Rotating Brush Bar

Tools

Attachments	3in1 Dusting, Crevice & Upholstery Multi Tool
Tubes	Rigid Plastic Extension Tube

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using