Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Model No. TH31SM02

Product code 39100493

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Belt replacement.

Watch our video guide

Dust blowing out

Clean the filters

Dust container won't fit back together

Line up the arrow with the padlock

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Watch our video guide (12)

Check for a blockage in the hose

Noisy

Check the filters are clean

Not picking up the dirt

Check that the belt is not broken or worn

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Unable to remove the dust container lid

Line the arrow up with the open padlock

Vibrations and noisy

Check that the brush bar is clean and not damaged

Warm air blows out during use

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to keep your cleaner working efficiently

Watch our video guide

Keep the brush roll in good condition

Regularly clean the brush roll

Look after the flex or mains cord

Check the wire and plug

Vacuum cleaner Hepa filters

Regularly clean the filters

Features / Benefits

Pets

Above Floor Cleaning

On Board Tool Storage

Edge to Edge Cleaning

Carpet Height Selector

Stretch Hose

Easy Empty Bin / Bag

Rotating Brush Bar

Technical Specification

Energy Rating	A
Performance (Hard Floors)	C
Performance (Carpet)	D
Emissions Rating	C
Motor Power	350 W
Noise level	80 dB
KWh/annum	27 KWh
Colour	White
Cord Length	6 m
Hose Length	3.5 m
Bag / Bin Capacity	3 ltr
Product Dimensions	109 x 32 x 31 cm
Dust Separation Method	Filter Based
Filtration	Washable EPA
Weight in use	5.8 kg

Tools

Tubes	Rigid Plastic Extension Tube
Attachments	2in1 Dusting Brush and Upholstery Tool

Having Issues with the App?

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