Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Mistral

Model No. TMI2015

Product code 39000828

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Watch our video guide

Check the floor brush is not blocked

Check for a blockage in the hose

Noisy

Check the filters are clean

Not picking up the dirt

Empty the dirt container and clean the filters

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Warm air blows out during use

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

General tips for your vacuum cleaner

Some floorcare do's and dont's

Look after the flex or mains cord

Check the wire and plug

Maintenance and general care

Watch our video guide (1)

Vacuum cleaner Hepa filters

Regularly clean the filters

Features / Benefits

Suitable for All Floors

Variable Power

Automatic Cord Rewind

Telescopic Handle

Technical Specification

Dust Collection	Bagless
Colour	White
Motor Power	2000 W
Suction Power	230 AW (Airwatts)
Product Dimensions	37x30x28 cm
Bag / Bin Capacity	2 ltr
Cord Length	5.5 m
Hose Length	1.5 m
Dust Separation Method	Single Cyclone
Weight in use	4.8 kg

Tools

Vacuum Cleaner Tools (O)

Triscopic Extension Tube

Having Issues with the App?

Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using