Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Purepower

Model No. U3495

Product code 39100113

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Brushes are not turning

The belt may be broken or worn

Can't get the cover off to change the belt

Securing screws may be on the bottom of the product

Dust blowing out

Replace the bag and clean the filters

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No Suction

Replace the paper bag and clean the filters

No suction and not picking up

Watch our video guide (13)

Check for a blockage in the hose

Noisy

Check the filters are clean

Not picking up the dirt

Clean the filters

The belt may be worn or broken

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Vibrations and noisy

Check that the brush bar is clean and not damaged

Warm air blows out during use

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your vacuum cleaner

Replace the bag

Clean or replace the filters

Keep the brush roll in good condition

Regularly clean the brush roll

Look after the flex or mains cord

Check the wire and plug

Maintenance and general care

Watch our video guide (8)

Replace the bag

Change the bag when it is 2/3 full

Replace the drive belt and clean the brush roll

Clean the brushes and fit a new belt

Vacuum cleaner Hepa filters

Regularly clean the filters

Key Features

<strong>1900 Watt Max Motor Power </strong>

280 Air Watts Of Suction Power

Microfiltration

3 Layer High Filtration Disposable Bag - Sealed Suction System

Precise Brush Height Control

13 Stair Cleaning

Lightweight

Hoover Stair Stabiliser

4 Tools on Board

Edge to Edge Cleaning

Specification

Vac Cleaner Type	Upright
Bag/Bagless	Bagged
Colour	Saturne Blue
Wattage	1900W
Suction Power	280
Variable Power Control	No
Silent Power	No
Filtration	Microfiltration
Pre Motor Filter	Washable 2 Layer Fibre
Exhaust Filter	2 Layer Fibre
Level of Filtration	7
Edge to Edge Cleaning	Yes
Precise Brush Height Control	Yes
Bag/BinCheck Indicator	No
Bag/Bin Type	3 Layer High Filtration Disposable Bag
Bag/Bin Capacity - Litres Gross	4.2L
Working Radius (Mtrs)	10M
Hose Length (Mtrs)	Full 13 Stair Cleaning Hose
Full 13 Stair Cleaning Hose	Yes
Anti-Tip Stair Stabiliser	No
Cord Length (Mtrs)	6M
Automatic Cord Rewind	No

Tools

Tools on Board	Yes
Extension Tube Type	Plastic
Tool Type	Crevice Tool
Tool Type	Upholstery Nozzle
Tool Type	Dusting Brush
Weight in Use (Kg)	6.9Kg
Prod Dimensions (HxWxD)cms	104.5x30x32.5
Packed Weight (kg)	8.6Kg
Packed Dims (Transportation)cms	100.4x25.2x35.2
Packaging Waste (plastic/paper/total) Kg	0.294/1.000/1.294

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