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Check that there is not a problem with your gas supply

Check that there is not a problem with your gas supply. Has it been switched off? If you have a pre payment meter check that you have not run out of credit.

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Check that there is not a problem with your gas supply. Has it been switched off? If you have a pre payment meter check that you have not run out of credit.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Hobs
Range Cookers

Check that the fuse in the spur outlet doesn’t need replacing.

Gas hobs need an electrical supply to make them ignite the flame. Check that the fuse in the spur outlet or plug top doesn’t need replacing.

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Gas hobs need an electrical supply to make them ignite the flame. Check that the fuse in the spur outlet or plug top doesn’t need replacing.

Always disconnect your appliance from the mains before you start examining it!

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Thank you!

This solution applies to the following models:

Hobs
Range Cookers

Are the burners clean?

If there is a build up of burnt on food on the burner caps the spark ignition may not work or the gas will not be able to pass  through the burner cap to ignite.Please ENSURE THE HOB IS COOL before starting any cleaning.

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If there is a build up of burnt on food on the burner caps the spark ignition may not work or the gas will not be able to pass  through the burner cap to ignite.Please ENSURE THE HOB IS COOL before starting any cleaning.

 Remove any pan stands and simply lift off the flame spreader that looks like a cap and the burner cap. The components can be washed in hot soapy water. You can also clean them with the Hoover hob cleaning products available from the spares section of the website. Let them dry then re fit to the hob and try lighting them.

Always disconnect your appliance from the mains before you start examining it!

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Thank you!

This solution applies to the following models:

Hobs
Range Cookers