To ensure that the drum has stopped turning before you unload the machine Hoover fit a safety lock to the door. Once the drum comes to rest at the end of the cycle the door will remain locked for up to 5 minutes before releasing the catch to enable the door to be opened. This is not a fault with the product.

If your AXI washing machine is unplugged or the power supply switched off mid - cycle or before switching off on the control panel the door will remain locked.

Simply plug the product back in or restore the power and then switch off the appliance using the button on the control panel. The door will now unlock.