Vacuum Cleaner Troubleshooting

Model specific questions and answers, maintenance advice, handy tips and instruction manuals.

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Synthesis

Model No. STC18LI

Product code 39001574

Instruction manual Genuine Hoover Spares & Accessories View latest range

Troubleshooting Guides Maintenance Advice Key Features

Browse through the following possible scenarios and click the most appropriate link for your current issue.

Always disconnect your appliance from the mains before you start examining it!

Alarm light flashing

All 3 icons flashing? The dust container is not fitted correctly

Empty the dust container

Check the compactor ram is not jammed

I have just taken delivery and things seem to be missing

Check the specifications of your product

No electrical power

Check there is electricity at the socket

Watch our helpful fuse replacement video

Check the fuse in the plug

No suction and not picking up

Empty the dust container (3)

Empty the dust container (5)

Check the floor brush is not blocked

Clean the filters (11)

Clean the filters (Synthesis lite models)

Check for a blockage in the hose

Noisy

Check the filters are clean

Pet tool or turbo nozzle not working

The tool may require cleaning

Power cuts out during use

Check that the hose is not blocked

Thermal cut out has activated

Shocks or a tingling sensation when I touch the vacuum cleaner

There may be a build up of static energy on the product

Tools missing from the packaging

Check the packaging thoroughly

Unable to remove the dust container lid

Line the arrow up with the open padlock

Warm air blows out during use

This is normal

Wire has got stuck inside the cleaner

Try and pull the cord firmly all the way out

Won't pick up dirt

Clean all the filters

Clean the filters

Regularly clean the filters

Empty the dust container regularly

Dirt is compacted at the base of the dust container

Filter maintenance tips

Regular cleaning of the filters will keep your cleaner working efficiently.

General tips for your vacuum cleaner

Some floorcare do's and dont's

How to maintain your pet or mini turbo nozzle

Maintanence and general care

Look after the flex or mains cord

Check the wire and plug

Vacuum cleaner Hepa filters

Regularly clean the filters

Features / Benefits

Lithium Battery

Above Floor Cleaning

On Board Tool Storage

Cordless

Easy Empty Bin / Bag

Turbo Power Boost

LED Display

Technical Specification

Battery Power	18 Volts
First Charge	6 hrs
Runtime	30 mins
Hose Length	1.7 m
Bag / Bin Capacity	2 ltr
Product Dimensions	531 × 310 × 378 cm
Weight in use	6.3 kg

Tools

Attachments

Upholstery Tool

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Domestic Appliance Repairs

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Vacuum Cleaner Troubleshooting

Synthesis

Model No. STC18LI

Product code 39001574

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