Aftersales Service

03444 995599

Load is too small or unbalanced


For maximum performance, It is important that the load is evenly balanced inside the drum before the machine starts the spin section of the cycle. This will prevent the machine from excessive vibration and movement. Your machine has a safety sensor built in which carefully distributes the clothes around the surface of the drum to give the quietest spin possible.

So how does the sensor work?

It will carefully sort the washing around the drum before it spins

Can the sensor stop my machine from spinning the load?

Yes it may do. If there is just one item in the drum, a hooded jumper or a bath robe for example then it will not be able to distribute the load evenly around the drum. It discovers the load is unbalanced and stops the machine from spinning that particular load. A very small load can also be detected by the sensor and again it simply will end the cycle without spinning dry.

So what can be done to make things easier?

It is not economical to just wash one thing at a time so always try to put the machine on with a full and balanced load. If you have a few heavy things to wash then you could add  a few lighter items to create a load that your machine can evenly distribute around the drum before spinning.

Please watch the video clip that demonstrates the spin sensor in action

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

This solution applies to the following models: