Not taking the soap powder or conditioner

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Clean the soap drawer

The fabric conditioner and soap can sometimes build up and block parts of the dispenser tank. Try cleaning the soap draw by first removing it from the machine. Pull the draw by opening it and then grasping the sides and pulling it out. A firm pull may be needed to remove the draw. In the centre of the draw is the fabric conditioner compartment and the top cover can be easily removed to make cleaning easy


pull the drawer to remove itLift the cap off

Pull the top cover off and clean it along with the drawer in your sink using some warm water and a mild detergent. Its worth turning the drawer over and making sure the drain hole is clear

Also clean the tube attached to the cover removing any build-up of soap powder or conditioner. When its clean, pop the cover back onto the conditioner compartment and re fit the drawer to your machine.

Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washing Machines

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Locating Appliance Information Plates

Hoover typical model number plate
Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances.
Washing Machine
Washer Dryer
Single Oven
Double Oven