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Check its switched off

Check the product is switched off before attempting to charge. Try removing the battery from the product for charging. Press the battery release button ans slide the battery pack out.

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Check the product is switched off before attempting to charge. Try removing the battery from the product for charging. Press the battery release button ans slide the battery pack out.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

Not fitted in the charging base correctly

If your product charges up from the base or holster ensure it is sitting fully on the charging station base.

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If your product charges up from the base or holster ensure it is sitting fully on the charging station base.

Try and lift it off the charging station and then re fit again.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

Check the charger unit is firmly plugged in

Your product may have a charger similar to a mobile phone. Make sure it is plugged in fully into the cleaner. If the charger feels warm then its charging your product up!

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Your product may have a charger similar to a mobile phone. Make sure it is plugged in fully into the cleaner. If the charger feels warm then its charging your product up!

 

charger plugged into the product

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

Switch the cleaner off when charging

The cleaner should be switched off during charging.

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The cleaner should be switched off during charging.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

Some products may take upto 12 hours to fully charge

It is normal for re chargeable products to take up to 5 hours, some may take 12 hours to fully charge the battery, especially if the product is new. If the power pack feels warm then that is a good sign that charging is taking place!

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It is normal for re chargeable products to take up to 5 hours, some may take 12 hours to fully charge the battery, especially if the product is new. If the power pack feels warm then that is a good sign that charging is taking place!

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

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Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Vacuum Cleaners