Pet tool or turbo nozzle not working

Filter by model

Enter product code / model number

Can't see
your model?

The tool may require cleaning

If you find that the tool is not picking up, it may just need to be opened and cleaned. Open the cover and make sure it is free from debris or foreign objects. Also remove any hair or thread build up around the little brush roll. It is normal for the drive belt which looks like an elastic band to feel loose or slack, but if the belt has snapped then the nozzle will need to be replaced. The air current from the vacuum cleaner is used to make the brush rotate. If the suction power is poor, then the brushes won’t spin. Check that the hose is not clogged, empty the dust box and clean all of the filters to ensure a strong suction power which in turn will make the nozzle work better. So look at the trouble shooting guide for your particular cleaner which is available on this website. Depending on what model you have the way in which the cover is removed to get the tool apart may vary. The sides may prize apart, there may be a locking ring or a locking catch to release the cover. Some have buttons to press on the stem after 2 screws have been removed. Refer to the images for further help:

open pet tool

Tool open for cleaning, note the white drive wheel should be free from debris

clean the white blades
Buy spare parts online
Phone 03446 923 608 to book your repair

Always disconnect your appliance from the mains before you start examining it!

Average rating
Did you find this useful?

This solution applies to the following models:

Vacuum Cleaners

Our website uses cookies. Cookies enable us to provide the best experience possible and help us understand how customers use our website. Our site won't work without them. By continuing to use our website you accept our use of cookies. Find out more about cookies.


Locating Appliance Information Plates

Hoover typical model number plate
Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances.
Washing Machine
Washer Dryer
Single Oven
Double Oven