Aftersales Service

Can’t see your model? Visit our Advice Centre

This is normal

When the programme is first selected, the time shown in the display is for a full load wash. Your machine uses just enough water to wash the size of the load and once the programme starts is will re calculate the estimated cycle duration. We call this process the ‘KG’ mode and it usually takes around 10 minutes and once complete your display will show the estimated cycle duration for the load presently inside the drum. This is why the times displayed may appear to suddenly change during the cycle or be different each time you use your machine. It’s perfectly normal and not a fault with your machine.

Average rating:

Read more

When the programme is first selected, the time shown in the display is for a full load wash. Your machine uses just enough water to wash the size of the load and once the programme starts is will re calculate the estimated cycle duration. We call this process the ‘KG’ mode and it usually takes around 10 minutes and once complete your display will show the estimated cycle duration for the load presently inside the drum. This is why the times displayed may appear to suddenly change during the cycle or be different each time you use your machine. It’s perfectly normal and not a fault with your machine.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Washer Dryers
Washing Machines