Please watch our helpful video to help you keep your dryer working efficiently. Note that on some models the water container may be fitted in the bottom of the machine.

The fluff filter is situated in the door access - open the door and its fitted in the bottom of the door opening, lift it out and clean away any fluff build up.

Remove fluff build up

The condensing filter should be cleaned regularly and is fitted at the lower right hand side of the machine behind a removable cover at the bottom of the machine. Pull the cover down and lift it off as shown.

Twist the red toggles to unlock the filter cover. Now pull the filter to remove it. Once removed peel the black foam filter off the housing and wash in warm water. Use a soft brush to duct away any fluff deposits from the filter body and mesh screen.

with the filter removed the foam pad can be peeled off and washed the rest of the unit may be dusted clean with a soft brush. Put the filter back and re fit the lower plinth ready for use.

There is a corrugated white pipe that blows the warm air out of the tumble dryer. Check this has not got restricted by pulling the machine out and inspecting this pipe. Also disconnect it and look inside to see if it has become blocked with fluff. It may have a cover outside your property, make sure this has not been blocked. Any restrictions in the venting pipe will prevent your machine working efficiently

The vent hose is connected at the rear of the machine.

there may be a flap or grill as in the picture below, check that it is not clogged with fluff or that any draught flaps have not been restricted

Hoover heat pump dryers are designed to be used in a room with a temperature above 7 degrees C. During the winter a garage or some rooms in the home may be below this critical temperature and the product will not be able to get warm inside the drum. Move the machine to a 'habitable' environment or heat the room it has been installed and used in.

If you are drying a very small load or perhaps one item on its own, it is better to use the' time' dry programme. The auto sense cycles have been designed to offer an efficient drying solution for your larger loads and the machine may switch off after a few minutes if a light load or just one thing is in the drum.