Aftersales Service

03444 995599

Can’t see your model? Visit our Advice Centre

The wash load size may be too small

For maximum performance, It is important that the load is evenly balanced inside the drum before the machine starts the spin section of the cycle. This will prevent the machine from excessive vibration and movement. Your machine has a safety sensor built in which carefully distributes the clothes around the surface of the drum to give the quietest spin possible. So on some occasions the machine may not spin.

Average rating:

Read more

For maximum performance, It is important that the load is evenly balanced inside the drum before the machine starts the spin section of the cycle. This will prevent the machine from excessive vibration and movement. Your machine has a safety sensor built in which carefully distributes the clothes around the surface of the drum to give the quietest spin possible. So on some occasions the machine may not spin.

So how does the sensor work?

It will carefully sort the washing around the drum before it spins

Can the sensor stop my machine from spinning the load?

Yes it may do. If there is just one item in the drum, a hooded jumper or a bath robe for example then it will not be able to distribute the load evenly around the drum. It discovers the load is unbalanced and stops the machine from spinning that particular load. A very small load can also be detected by the sensor and again it simply will end the cycle without spinning dry.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Washer Dryers
Washing Machines