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Empty the water tank

Check the water container is empty. This may be in the door or behind the lower cover depending on your model.

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Check the water container is empty. This may be in the door or behind the lower cover depending on your model.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Tumble Dryers

The machine is unable to drain the water away

Should the error code E3 appears it is warning that the machine is not draining. You can easily fix this problem by removing any blockages from the drain pump situated at the front of the machine for easy access.

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Should the error code E3 appears it is warning that the machine is not draining. You can easily fix this problem by removing any blockages from the drain pump situated at the front of the machine for easy access.

Please watch our helpful video for further instructions

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washer Dryers
Washing Machines

Is the washer connected to the kitchen sink?

Its ok to connect your washing machine to the sink but it is possible in these situations for food deposits to clog the washing machine connection and prevent it from emptying out. This should be checked as error code 3 means that the product has not been able to drain off quickly enough.

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Its ok to connect your washing machine to the sink but it is possible in these situations for food deposits to clog the washing machine connection and prevent it from emptying out. This should be checked as error code 3 means that the product has not been able to drain off quickly enough.

washer waste connected to the sink

the waste outlet is shown here connected to a sink

In most cases you will find the connection inside the cupboard under the sink. Remove the grey hose and clean any food deposits and debris from all of the pipework especially where the washing waste hose is joined to the sink pipe work.

sink 'T' connection

This picture shows a black bung or seal in the end of the pipe where the washer drain hose should connect to. If the installation is in a new kitchen or the sink pipe work has been replaced then check this seal or bung has been removed

waste pipe connected to the sink drain pipe

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washer Dryers
Washing Machines