Check the wire and plug
The electrical cord should remain untangled at all times. Tangled and kinked wires can cause problems, especially when an automatic wire recoil function is used. The plug should also be checked for damage as a bent or over-pulled plug can be hazardous due to exposed wiring and other elements. Be careful when using the cleaner not to run over the cord or flex with the moving brushes as damage may occur to the cleaner.
Want to talk to one of our experts or book a repair?
Phone 03446 923 608 and we’ll assess the best resolution for your problem.
Always disconnect your appliance from the mains before you start examining it!
This solution applies to the following models:
- DM4468 - 39100131
- DM4476 - 39100140
- DM4484 - 39100134
- DM4485 - 39100132
- DM4494 - 39100133
- DM4496 - 39100102
- DM4499 - 39100130
- DM4523 - 39100080
- DM4525 - 39100119
- DM5524 - 39100127
- DM5530/1 - 39100124
- DM6163 - 39100159
- DM6173 - 39100160
- DM6185T - 39100161
- DM6197T/1 - 39100181
- DM6200 - 39100197
- DM6207T - 39100158
- DM6210 - 39100195
- DM6211 - 39100213
- DM6212 - 39100219
- DM6213 - 39100222
- DM6214 - 39100227
- DM6215 - 39100183
- DM6216 - 39100229
- DM6222 - 39100218
- DM6223 - 39100221
- DM6227 - 39100176
- DM6229 - 39100191
- FR7183 - 39100174
- FR7185 - 39100192
- FR7187 - 39100173
- HU4177T - 39100155
- HU4185 - 39100196
- HU4187T - 39100164
- HU4197 - 39100180
- HU4200 - 39100226
- HU4201 - 39100223
- HU4202 - 39100198
- HU4203 - 39100215
- HU4204 - 39100225
- HU4205 - 39100188
- HU4206 - 39100224
- HU4207/1 - 39100212
- HU4207 - 39100177
- HU4208 - 39100211
- JC2145 - 39100118
- JC3146 - 39100137
- JC3154 - 39100148
- JC3157T - 39100157
- PU2110 - 39100202
- PU2120 - 39100201
- PU2130 - 39100200
- SL8123 - 39100171
- SL8127 - 39100172
- TAV1610 - 39000488
- TAV1615 - 39000545
- TAV1620 - 39000490
- TC1182 - 39000342
- TC1183 - 39000473
- TC1184 - 39000424
- TC1185 - 39000527
- TC1191 - 39000463
- TC1192 - 39000386
- TC1201 - 39000581
- TC1202 - 39000613
- TC1203 - 39000612
- TC1206 - 39000381
- TC1208 - 39000472
- TC1209 - 39000484
- TC1210 - 39000623
- TC1211 - 39000653
- TC1212 - 39000652
- TC4210 - 39000385
- TC5213 - 39000418
- TC5223 - 39000329
- TC5232 - 39000347
- TC5238 - 39000358
- TCR4213 - 39000616
- TCR4233 - 39000556
- TCR4234 - 39000649
- TF2005 - 39000588
- TF2006 - 39000587
- TF4195 - 39000412
- TF5192 - 39000451
- TFB2010 - 39000442
- TFB2282 - 39000441
- TFC3185 - 39000413
- TFC6203 - 39000402
- TFC6207 - 39000414
- TFS5206 - 39000474
- TFS5209 - 39000511
- TFS7100 - 39000529
- TFS7185 - 39000651
- TFS7195 - 39000475
- TFS7197 - 39000524
- TFS7198 - 39000523
- TFS7202 - 39000540
- TFS7208 - 39000596
- TFS7209 - 39000453
- TFS7210 - 39000541
- TFS7220 - 39000542
- TP6206 - 39000373
- TP6220 - 39000538
- TPP2310 - 39000531
- TS2061 - 39000334
- TS2213 - 39000419
- TS2308 - 39000382
- TS2360 - 39000628
- TSE0100 - 39000614
- TW1750 - 39000248
- U3495 - 39100113
- U3524 - 39100178
- U3525 - 39100114
- U3530 - 39100012
- BR2201 - 39100321
- BR2202 - 39100320
- DM5226 - 39100313
- DM6225 - 39100262
- DM6226 - 39100260
- DME7133 - 39100271
- DML5224 - 39100268
- DML5227 - 39100261
- F38PQ - 39200003
- GL1103 - 39100292
- GL1106 - 39100293
- GL1109 - 39100294
- HL2102 - 39100265
- HL2107 - 39100298
- HL2208 - 39100315
- HP22+SP48D - 39100302
- HP2300 - 39100300
- HS22+SP48D - 39100309
- HU4217/1 - 39100303
- JA1600 - 39100283
- KIT JAZZ CY - 39100318
- KIT JAZZ CY2 - 39000975
- KIT JAZZ GR - 39100317
- KIT JAZZ GR2 - 39000976
- PU1240 - 39100276
- PU2111 - 39100245
- PU2121 - 39100246
- PU2122 - 39100330
- SM1800 - 39100232
- SM1901 - 39100239
- SP2101 - 39100323
- SP2102 - 39100322
- SX9750 - 39500042
- SX9760 - 39500041
- TC5235 - 39000708
- TCP2011 - 39000822
- TCR4224 - 39000772
- TCR4237 - 39000771
- TCR4239 - 39000938
- TCU1410 - 39000956
- TFV2015 - 39000722
- TGP1410 - 39000794
- TJA1410 - 39000957
- TMI2015 - 39000828
- TMI2019 - 39000939
- TSB1906 - 39000742
- TSB2005 - 39000667
- TSM1805 - 39000952
- TSM2005 - 39000951
- TSM2110 - 39000955
- TSP2002+S40D - 39000922
- TSP2004 - 39000818
- TSP2005 - 39000808
- TSP2006 - 39000823
- TSU2001 - 39000877
- TSX2201 - 39000804
- TTE2304 - 39000969
- TTU1510 - 39000826
- TTU1520 - 39000827
- TXP1215 - 39000784
- UTP1605 - 39100285
- UTP1610 - 39100284
- BR2306 - 39100364
- DI2200 - 39100314
- DM5226/1 - 39100350
- DM6220 - 39100340
- DM6300 - 39100378
- GL1108 - 39100360
- GL1110 - 39100349
- GLE900 - 39100379
- HP2305 - 39100343
- HU4220 - 39100319
- JA1603 - 39100347
- PU2012 - 39100339
- PU2115/1 - 39100345
- PU2118 - 39100344
- PU2300 - 39100366
- SJ4000DB4 - 39300184
- TC1188 - 39000756
- TCR4230 - 39000985
- TCR4240 - 39001080
- TCW1610 - 39000787
- TCW2006 - 39000786
- TEN2400 - 39001082
- TFC6283 - 39000401
- TJA1440 - 39001042
- TJG1100 - 39001094
- TPP2311 - 39000720
- TS2359 - 39000783
- TSBE2100 - 39001090
- TSD2001 - 39001010
- TSP2000+SP48D/1 - 39000903
- TSP2101 - 39000963
- TSP2210 - 39001083
- TSU2002 - 39000878
- TSX2101 - 39000775
- TSX2215 - 39000805
- TSXD2205 - 39000921
- TSXP2307 - 39001078
- TSXP2308 - 39001079
- TTE2203 - 39000990
- TTG1100 - 39001095
- TTU1450 - 39001027
- TTU1460 - 39001076
- UTE1100 - 39100380
- UTP1611 - 39100346
- UTP1612 - 39100362
- AT70ID40 - 39001187
- CP70CP11 - 39001182
- CP71CP01 - 39001183
- CU81CU20 - 39001179
- DM71DM02 - 39100388
- DV70ID02 - 39400170
- GL71GL01 - 39100384
- GL71GL02 - 39100385
- HU71HU02 - 39100397
- PU71EN01 - 39100390
- PU71PU01 - 39100409
- RE71TP20 - 39001184
- RE71VE20 - 39001186
- RU80TP11 - 39001194
- RU80VE11 - 39001195
- SE81SZ03 - 39001171
- SL8123 (1) - 39100248
- SP81BL03 - 39001176
- SP81BL11 - 39001177
- SP81SM02 - 39001236
- SP81SM11 - 39001237
- SX70HU01 - 39001180
- SX70HU11 - 39001181
- SY71NM02 - 39400171
- TE70EN20 - 39001190
- TE70TE11 - 39001191
- TH71BL01 - 39100404
- TH71BL02 - 39100410
- TH71SM01 - 39100399
- TH71SM02 - 39100400
- TH71SM03 - 39100401
- TP71TP01 - 39100392
- TP71TP02 - 39100391
- XP71ID20 - 39001192
- AL71SZ02 - 39100443
- TH71SM01001 - 39100434
- TH71SM02001 - 39100435
- TH71SM03001 - 39100436
- AL71SZ01001 - 39100442
- AT70EG10001 - 39001270
- CU81CU11001 - 39001178
- CU81CU15001 - 39001271
- DM71DM03001 - 39100432
- FR71EG01001 - 39100424
- FR71FR01001 - 39100433
- FR71FR02001 - 39100425
- GL71GL02001 - 39100445
- GL71GL04001 - 39100426
- HU71HU04001 - 39100431
- PU71EN02001 - 39100423
- PU71PU01001 - 39100444
- RE71TP25001 - 39001273
- RE71VE25001 - 39001274
- RU80TP15001 - 39001266
- RU80VE15001 - 39001265
- SE81RA05001 - 39001239
- SE81RA11001 - 39001240
- SE81SZ01001 - 39001170
- SEA1RA02001 - 39001238
- SP81SP01001 - 39001246
- SX70HU15001 - 39001267
- TE70EN25001 - 39001268
- TE70ID30001 - 39001189
- TH71BL01001 - 39100440
- TH71BL02001 - 39100441
- TP71TP02001 - 39100427
- TP71TP04001 - 39100428
- VR81VR01001 - 39100430
- VR81VR02001 - 39100429
- XP71EG25001 - 39001269
- AC73SE20001 - 39001364
- BF70VS01001 - 39001365
- BF70VS11001 - 39001366
- HU71HU05001 - 39100453
- PU71EN01001 - 39100452
- RE71TP03001 - 39001354
- RE71TP04001 - 39001355
- RU70RU15001 - 39001352
- SE71SZ04001 - 39001362
- SP71BL04001 - 39001358
- SP71BL05001 - 39001359
- ST70ST01001 - 39001356
- SX70HU03001 - 39001353
- TE70EN21001 - 39001357
- TP71TP06001 - 39100450
- TP71TP07001 - 39100451
- AL71SZ02001 - 39100417
- TP71 JA01001 - 39100393
- SE71WR01 - 39001400
- WR71WR01 - 39100460
- TSB2001 - 39000876
- MBC500UV - 39300218
- AL71SZ04 - 39100468
- VL81VL01 - 39100461
- VL81VL02 - 39100465
- VR81HU01 - 39100462
- WR71WR02 - 39100459
- CP71CP01 (1) - 39001417
- RU70RU16 - 39001402
- SE71SZ08 - 39001414
- SE71WR02 - 39001401
- SX70HU04 - 39001413
- TE70TE12 - 39001418
- BR71BR01 - 39001453
- BR71BR02 - 39001452
- RU70RU17 - 39001466
- RV71RV01 - 39100471
- ST71ST02 - 39001470
- SX70HU05 - 39001465
- TE70EN21 - 39001463
- TH71BR01 - 39100474
- TH71BR02 - 39100475
- TP71TP08 - 39100476
- TP71TP09 - 39100477
- VR81HL01 - 39100472
- VR81HU02 - 39100473
- XP81OP25 - 39001468
- WR71 VX04001 - 39100466
- SE71 VX04001 - 39001360
- SE71 VX05001 - 39001361
- TH71 VX01001 - 39100437
- TH71 VX02001 - 39100438
- SE71SP05 - 39001390
- BV71CP10 - 39001522
- BV71CP20 - 39001523
- LA71SM10 - 39001524
- LA71SM20 - 39001525
- LA71WR01 - 39001526
- LA71WR20 - 39001527
- TWDH1400 - 39500057
- VL81VL51 - 39100479
- VR81HU03 - 39100481
- SM550AC - 39300240
- WR71 VX05001 - 39100482
- CH51S20 - 39001560
- PR60_SL40 - 39001568
- STC18LI - 39001574
- TH31BO01 - 39100488
- TH31BO02 - 39100489
- TH31HO01 - 39100496
- TH31SM01 - 39100492
- TH31SM02 - 39100493
- VE18LIG - 39100491
- VR81OF01 - 39100490
- WR71 WR03 - 39100480
- TH31 VO01 - 39100486
- TH31 VO02 - 39100487
- TH71SP04 - 39100446
- TP71 OP01 - 39100485
- PU31EN10 - 39100507
- VE01 - 39100499
- VE02 - 39100501
- VE03OF01 - 39100506
- SP71_BL06001 - 39001409
- TE70_EN26001 - 39001416
- HL700P 001 - 39100519
- HL700PXL 001 - 39100520
- WRE01 001 - 39100514
- WRE02P 001 - 39100515