Aftersales Service

03444 995599

Can’t see your model? Visit our Advice Centre

Watch our drain pump troubleshooting video

Average rating:

Read more

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Washer Dryers
Washing Machines

Is the waste pipe connected to your sink?

Has the drain hose been connected to your sink ? It may be joined to the sink plumbing with a pipe as shown in the image. This connection may become blocked with food deposits and fat. You can easily check and clean the pipe work. This kind of blockage will not prevent your sink from draining away but may be stuck inside the washing machine pipe.

Average rating:

Read more

Sink

Has the drain hose been connected to your sink ? It may be joined to the sink plumbing with a pipe as shown in the image. This connection may become blocked with food deposits and fat. You can easily check and clean the pipe work. This kind of blockage will not prevent your sink from draining away but may be stuck inside the washing machine pipe.

Place a bowl underneath the sink to catch any water then disconnect the grey drain hose. Look into the end of the sink connection and remove any blockages or obstructions. If your kitchen is brand new check the end is not plugged off . Pop the waste pipe back on and select a drain cycle - the water should now flow out through the sink drain.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

Average rating:

Did you find this useful?

Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Dishwashers
Washer Dryers
Washing Machines