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Check for loose articles in the drum

We all forget to check our pockets from time to time before loading clothes into the washer. Coins and keys may then come out of the pocket and find their way into the drum. If your appliance is noisy check inside the drum for any foreign objects. It may be helpful to spin the drum once you have taken the items out to ensure everything has been removed and there is nothing else inside.

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We all forget to check our pockets from time to time before loading clothes into the washer. Coins and keys may then come out of the pocket and find their way into the drum. If your appliance is noisy check inside the drum for any foreign objects. It may be helpful to spin the drum once you have taken the items out to ensure everything has been removed and there is nothing else inside.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washer Dryers
Washing Machines

Check the filters are clean

If the filters or any hoses or pipes become blocked the product may become noisier than usual. There may be a spluttering noise which is a safety valve operating to protect the cleaner when the air flow is restricted by a blockage.

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If the filters or any hoses or pipes become blocked the product may become noisier than usual. There may be a spluttering noise which is a safety valve operating to protect the cleaner when the air flow is restricted by a blockage.

If you feel the product is making more noise than normal remove and clean the dust box and filters, or replace the paper bag (where fitted). Check pipe work/ hoses and the tools to check they are not  blocked.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

Check the pump filter

We all forget to check our pockets from time to time before loading clothes into the washer. Coins and keys may then get out of the pocket and find their way into the drain pump. They then interfere with the working part of the pump and make a loud noise when the machine spins or empties water out!

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We all forget to check our pockets from time to time before loading clothes into the washer. Coins and keys may then get out of the pocket and find their way into the drain pump. They then interfere with the working part of the pump and make a loud noise when the machine spins or empties water out!

Hoover have designed the machine with this in mind and the drain pump filter is accessible for you to easily remove any foreign objects. The filter flap is found at the bottom left hand side of the front of the cabinet.

Clean away any debris tangled around the filter and look inside the body of the pump for any foreign objects such as keys and coins and remove them.

Now dry out the pump chamber and filter cartridge with a cloth, screw the cartridge back into the body of the pump by twisting it clockwise until it is tight.

Try the machine again. If it is still noisy contact us to arrange a visit by a service engineer.

Please watch our helpful video for more advice and information

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washer Dryers
Washing Machines

Check the wheels and brushes for debris

Check underneath Robocom and look for any thing tangled up, or debris stuck in the brushes or wheels. Carefully remove any debris found.

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Check underneath Robocom and look for any thing tangled up, or debris stuck in the brushes or wheels. Carefully remove any debris found.

remove any thing tangled up around the brushes and the drive wheels (shown in centre of the picture)

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

Debris may be tangled around the brushes

Turn the robot over and remove the brush by first taking the retainer off. Undo the screw using a standard Phillips screwdriver as shown:

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Turn the robot over and remove the brush by first taking the retainer off. Undo the screw using a standard Phillips screwdriver as shown:

remove any debris from both brush bars

Re fit the brushes and try the robot again. If the operation is noisy then please contact us to arrange a service visit.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Vacuum Cleaners

Have you removed the transit bolts?

The machine is delivered with transit bolts fitted in the back of the machine. These must be removed before you use the appliance, failure to remove them will make the machine very noisy and lead to damage to the product.

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The machine is delivered with transit bolts fitted in the back of the machine. These must be removed before you use the appliance, failure to remove them will make the machine very noisy and lead to damage to the product.

Unfortunately our warranty does not cover removal of these bolts or any damage caused should the product be used with the bolts still fitted.

Please watch our installation video to discover more about transit bolts.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washer Dryers
Washing Machines

Load is too small or unbalanced

 

For maximum performance, It is important that the load is evenly balanced inside the drum before the machine starts the spin section of the cycle. This will prevent the machine from excessive vibration and movement. Your machine has a safety sensor built in which carefully distributes the clothes around the surface of the drum to give the quietest spin possible.

So how does the sensor work?

It will carefully sort the washing around the drum before it spins

Can the sensor stop my machine from spinning the load?

Yes it may do. If there is just one item in the drum, a hooded jumper or a bath robe for example then it will not be able to distribute the load evenly around the drum. It discovers the load is unbalanced and stops the machine from spinning that particular load. A very small load can also be detected by the sensor and again it simply will end the cycle without spinning dry.

So what can be done to make things easier?

It is not economical to just wash one thing at a time so always try to put the machine on with a full and balanced load. If you have a few heavy things to wash then you could add  a few lighter items to create a load that your machine can evenly distribute around the drum before spinning.

Please watch the video clip that demonstrates the spin sensor in action

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washer Dryers
Washing Machines

Whistling noise

It is normal for some washers to make a whistling noise. The noise is caused by the brushes on motor of the washer. If your washer is new the noise may be louder and will reduce after a few washes.

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It is normal for some washers to make a whistling noise. The noise is caused by the brushes on motor of the washer. If your washer is new the noise may be louder and will reduce after a few washes.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washer Dryers
Washing Machines

Check that it is level: are all 4 feet touching the floor?

If the floor is un even it's possible for your machine to rock or 'wobble' when it spins. At the front are 2 feet on either side that can be adjusted to compensate for any uneven floors. Simply unscrew them until the machine is stable and will not move or wobble on the floor. Once the product is level and not rocking secure the nut to lock the foot in position.

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If the floor is un even it's possible for your machine to rock or 'wobble' when it spins. At the front are 2 feet on either side that can be adjusted to compensate for any uneven floors. Simply unscrew them until the machine is stable and will not move or wobble on the floor. Once the product is level and not rocking secure the nut to lock the foot in position.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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This solution applies to the following models:

Washer Dryers
Washing Machines

Check there is a clearence gap around the machine

There will need to be a gap around the machine as if anything is touching the back or side panels then it will become noisy when it spins due to the vibration of the product. Also check the machine has not been pushed back and is touching the plug at the rear, pull it forward a couple of centimetres and try again.

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There will need to be a gap around the machine as if anything is touching the back or side panels then it will become noisy when it spins due to the vibration of the product. Also check the machine has not been pushed back and is touching the plug at the rear, pull it forward a couple of centimetres and try again.

Phone 03446 923 608 and we’ll assess the best resolution for your problem.

Always disconnect your appliance from the mains before you start examining it!

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Something went wrong. Please try again.

Thank you!

This solution applies to the following models:

Washer Dryers
Washing Machines